Privacy Policy

PRIVACY POLICY

At PetGiftsCustom, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how Ramonet International Trading Co., Limited (Company Registration Number: 78558188), operating the website petgiftscustom.com under the PetGiftsCustom brand, collects, uses, stores, and protects your information when you visit or use our website, place an order, or contact us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

We collect information that you provide directly to us, as well as certain information that is automatically collected when you use our website.

Depending on how you interact with PetGiftsCustom, we may collect the following information:

  • Your name, email address, phone number, and billing or shipping address.
  • Order details, including products purchased, order number, payment status, and shipping information.
  • Information submitted for custom products, including pet photographs, images, names, personalization details, design instructions, and other information you provide to create your custom jewelry.
  • Communications you send to us, including emails, customer service inquiries, and other messages.
  • Account information, if you create an account on our website.
  • Device and technical information, such as IP address, browser type, operating system, device information, referring URL, and website activity.

2. CUSTOM PET PHOTOS AND DESIGN INFORMATION

Because PetGiftsCustom specializes in personalized pet jewelry, you may provide photographs of your pet and other information to help us create your customized product.

Your submitted photos and customization information are used primarily to create your custom design, prepare design previews, communicate with you, manufacture your jewelry, and fulfill your order.

We do not claim ownership of your original photographs or other content simply because you submit them to us. Your submitted content is handled in accordance with this Privacy Policy and our Intellectual Property Rights Policy.

3. HOW WE USE YOUR INFORMATION

We may use the information we collect for the following purposes:

  • Process and fulfill your orders.
  • Create and process customized pet jewelry.
  • Create and send design previews for your approval.
  • Communicate with you about your order, design revisions, production, shipping, and delivery.
  • Provide customer service and respond to your questions or requests.
  • Process payments and help prevent fraudulent transactions.
  • Arrange shipping and provide tracking information.
  • Improve our website, products, services, and customer experience.
  • Send promotional emails, special offers, or product updates when permitted by applicable law.
  • Comply with applicable laws, regulations, legal requests, and law enforcement requirements.

4. DESIGN PREVIEWS AND EMAIL COMMUNICATION

For customized products, we may use your email address to send design previews, revision requests, approval confirmations, production updates, and other information necessary to complete your order.

Design-related emails may include your submitted photographs, customization instructions, and digital previews of your personalized jewelry.

We may retain relevant order and design communications for customer service, order management, quality control, dispute resolution, and legal or business recordkeeping purposes.

5. PAYMENT INFORMATION

Payments made through our website may be processed by third-party payment service providers. Depending on the payment method you choose, your payment information may be collected and processed directly by the applicable payment provider.

PetGiftsCustom does not intentionally store your complete credit card number or payment authentication information on our own systems when payment processing is handled by a third-party payment provider.

Payment providers may have their own privacy policies and terms governing the processing of payment information.

6. SHIPPING INFORMATION

To fulfill and deliver your order, we may share necessary information such as your name, shipping address, phone number, order details, and tracking information with shipping carriers, logistics providers, fulfillment partners, or other service providers involved in delivering your order.

We only provide the information reasonably necessary to process and deliver your order.

7. COOKIES AND AUTOMATICALLY COLLECTED INFORMATION

When you visit PetGiftsCustom, certain information may be collected automatically through cookies, pixels, tags, analytics tools, and similar technologies.

This information may include your IP address, browser type, device type, operating system, pages visited, time spent on pages, referring website, and general interaction with our website.

We may use this information to operate our website, understand how visitors use our website, improve website performance, analyze traffic, personalize the shopping experience, and support advertising or marketing activities.

8. MARKETING AND PROMOTIONAL COMMUNICATIONS

If you subscribe to our newsletter or otherwise provide consent where required, we may use your email address to send information about new products, promotions, special offers, seasonal campaigns, and other updates from PetGiftsCustom.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email or by contacting us.

Please note that even if you unsubscribe from marketing communications, we may still send transactional or service-related emails, such as order confirmations, design approvals, shipping notifications, and customer service responses.

9. HOW WE SHARE YOUR INFORMATION

We do not sell or rent your personal information to third parties.

We may share limited information with trusted service providers when necessary to operate our business and provide our products and services.

These service providers may include:

  • Payment processors.
  • Shipping and logistics providers.
  • Manufacturing and production partners.
  • Website hosting and ecommerce service providers.
  • Email and customer communication providers.
  • Analytics and marketing service providers.
  • Professional or legal service providers where necessary.

We may also disclose information when required to comply with applicable law, legal process, court orders, government requests, fraud prevention requirements, or to protect the rights, property, and safety of Ramonet International Trading Co., Limited, our customers, or others.

10. PROTECTION OF YOUR INFORMATION

We take reasonable administrative, technical, and organizational measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

11. PASSWORD SECURITY

If you create an account with PetGiftsCustom, you are responsible for keeping your account password confidential and for activities performed through your account.

We recommend that you use a unique password and do not share your password with anyone. PetGiftsCustom staff will not ask you to provide your account password through an unsolicited email or message.

12. DATA RETENTION

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and financial records, resolve disputes, enforce our agreements, comply with legal obligations, and protect our legitimate business interests.

The retention period may vary depending on the type of information and the reason it was collected.

13. YOUR PRIVACY RIGHTS

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to request access to, correction of, deletion of, or information about the processing of your personal information.

You may also have the right to withdraw consent for certain processing activities or opt out of certain promotional communications, subject to applicable law.

To make a privacy-related request, please contact us using the information provided below. We may need to verify your identity before processing certain requests.

14. CHILDREN'S PRIVACY

Our website is not intended for children under the age required by applicable law to provide consent to the processing of personal information.

We do not knowingly collect personal information from children in violation of applicable privacy laws. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

15. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites or services. We recommend reviewing the privacy policies of any third-party service you use.

16. INTERNATIONAL DATA TRANSFERS

Because we operate an international ecommerce business and work with service providers located in different countries, your personal information may be processed or stored in countries other than the country where you live.

Where required by applicable law, we take appropriate measures designed to protect personal information when it is transferred across borders.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable legal requirements.

When we make changes, we will update this page and revise the effective date where appropriate. We encourage you to review this Privacy Policy periodically.

18. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Website: PetGiftsCustom

Company Name: Ramonet International Trading Co., Limited

Company Registration Number: 78558188

Registered Address: UNIT 4005, 40/F SINGGA COMMCTR NO 144-151 CONNAUGHT RDWEST SAI YING PUN HONG KONG

Email: mypetportraitsservice@gmail.com

We will review your request and respond within a reasonable period as required by applicable law.