Shipping Policy

Shipping Policy

How long does it take to receive my order?

Custom pet jewelry typically takes 3–5 business days to produce after your final design is approved. Once your order ships, delivery time depends on the shipping method selected at checkout.

Please note that production and delivery times may be longer during holidays or peak periods.

How much is shipping?

How will I know my order has shipped?

You will receive a shipping confirmation email once your order has been shipped. The email will include your tracking information when available.

Please allow 24–48 hours for tracking information to update after your shipping confirmation email is sent.

Delivery dates may be affected by weather, holidays, carrier delays, customs clearance, or other circumstances beyond our control.

Can I change my shipping address?

If you need to change your shipping address, please contact us as soon as possible after placing your order. Once your order has been shipped, we are unable to change the shipping address.

Do you ship internationally?

Yes. We offer worldwide shipping to most countries and regions. Available shipping methods and rates may vary depending on your destination.

Shipping options and applicable fees will be displayed at checkout based on your shipping address.

All prices on our website are listed in USD.

Please note:

• Because our jewelry is custom-made, production begins after your final design has been approved. If a personalized item needs to be remade due to quality control, your order may require additional processing time.
• Only products that pass our quality inspection will be shipped.
• Some remote areas or destinations may have limited shipping options or additional delivery restrictions.
• Expedited shipping may not be available for P.O. Box addresses.
• We do not offer overnight shipping.
• Any customs duties, import taxes, or other fees charged by the destination country or carrier are the responsibility of the customer.

If you have any questions about shipping, please contact us at mypetportraitsservice@gmail.com .